FAQs

FAQs


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Quick Navigation

1) Setup & Onboarding

Most clients are up and running within 48 hours—scripts, training, CRM integration included.

If you’re on Twilio, absolutely—port your numbers to CIBIDI or deploy new toll-free/local lines. Setup is included in your onboarding. If you’re using any other provider, numbers must be moved to Twilio to work with CIDIDI.

Al Voice Agent Setup

  • Provision of dedicated Twilio phone number(s)
  • Configuration of basic Al voice persona (standard tone & accent)
  • Loading and formatting of your provided script (up to 2 versions)

Chatbot Setup

  • Basic web chat + SMS bot configuration (ready-to-deploy)
  • Pre-loaded generic FAQ responses (industry-neutral)

CRM & Integration Support

  • Connection to 1 CRM or webhook endpoint (e.g., GoHighLevel, Zapier)
  • Basic lead data mapping (name, email, phone)

Call Routing & Voicemail

  • Simple routing logic (business hours fallback to voicemail or SMS)

Onboarding Session

  • 60-minute live onboarding / Q&A session for your team
  • Walkthrough of dashboard & reporting features

Testing & Go-Live

  • Internal test calls / chats to confirm functionality
  • Launch support to ensure smooth handoff

2) Capabilities & Technology

Yes. During your onboarding, we upload and analyze your existing sales scripts, FAQs, product sheets, and call recordings. Our AI models are then fine-tuned with that data—so your agents speak your language, know your offerings, and handle objections just like a seasoned rep in your vertical. Continuous feedback loops let us refine performance over time.

Each plan comes with 1,000 included minutes (subject to adjustment based on your selected package), giving you a strong starting point for outbound and inbound calls. If you hit your limit, you can seamlessly add more minutes or upgrade your package on the fly. Our infrastructure scales elastically, so you’ll never miss a call—you simply pay for any additional minutes used.

We currently support English (US, UK, Australian), Spanish (Latin America and Spain), French, and German—more coming soon.

AI agents are autonomous software entities powered by artificial intelligence, these agents carry out user-defined objectives and execute tasks on their behalf. But their capabilities extend far beyond task execution. Equipped with reasoning, planning and memory capabilities, AI agents and agentic systems can reason, perform workflows, understand context, generate creative solutions, learn from experience and adapt their behavior over time.

3) Customization & Integrations

Update your call-flow or chatbot dialogue anytime via our self-serve portal.

Real-time dashboards show calls answered, appointments booked, and deals closed—so you see your ROI from day one.

CIBIDI comes pre-integrated with GoHighLevel—just add a $100/month sub-account, and we’ll hook up everything (pipelines, automations, dashboards) for you. Need something else? Custom integrations with any REST-based CRM or tool are available on request.